Wrench Solutions - Project Management Information System
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Welcome to Smart Support

A collaborative support model where we and our customers truly ‘Work As One’ to solve problems and share knowledge.

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What’s different ?

We have made our support process not only collaborative between company and customer, but 'smart' i.e. we've made it technology-driven, rather than a human effort-driven process. Archiving and digitizing our knowledge base in a central online location has made the whole experience of support friction-less i.e. painless for all concerned, and also more efficient.

We have created a repository of customer queries and answers based on our past interactions with the customers. Our machine learning bots (virtual agents) are trained on the existing questions and learn smartly over time.
Our support team is constantly updating the content repository based on customer interactions and make them relevant and accurate. Train our chatbots to understand the customer queries and respond correctly by learning and training, with the help of our advanced Artificial Intelligence (AI) and Machine Learning (ML) capabilities

For Product Related Support

+91-484-407-8215
[email protected]

Self-Service Portal

Easy to search knowledgebase that draws on a vast amount of collated knowledge to quickly deliver answers.
Powered by AI/ ML

24*7 Automated Support

Intelligent digital assistant that learns from customer interactions and offers helpful resources and services.

Experts That Work For You

Personalized assistance from people from across the company with the right skills and with useful insights.

Self-service Portal

Easy to search knowledgebase that draws on a vast amount of collated knowledge to quickly deliver answers.

24*7 Automated Support

Intelligent digital assistant that learns from customer interactions and offers helpful resources and services.

Experts That Work For You

Personalized assistance from people from across the company with the right skills and with useful insights.

BENEFITS

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Faster Resolution

your content texLess dependency on human effort and skill makes the support process significantly more efficient and minimizes the customer frustration.

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Better Visibility

Much more proactive and user-friendly experience, where issues that are not solved can be logged and the status can be tracked online.

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Effective Feedbacks

More aggressive feedback mechanisms where the customer can provide immediate and honest feedbacks, and it will helps us help you better.

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Personal Attention

More rewarding experience for the customers as they get served by people who can help them in a real and practical sense, and in the fastest possible way.

“YOU ARE A STAR!! Without your follow up and commitment we wouldn’t get through the day!!! Yet, I can’t explain the pressure that I was going through from different channels!! But the good thing is that we have resolved it ALL, and all projects are back online.”

Ayman El Tannir , Project Director, China Petroleum Engineering

READ CASE STUDY
Cushman
CBRE
Petrofac
CH2M
TCE

Your voice matters

Now you get to have a say in new features and upgrades in the product. You can, if you wish, 'collaborate' with the product team working on new features and enhancements.

For Product Related Support

+91-484-407-8215
[email protected]

Welcome to Smart Support

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Enforce your standards

Drive your quality and compliance processes through workflows.

Automate work procedures and minimize room for errorsKeep track of environmental, health and safety performancesManage the project closeout, inspection and punch processes
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Work with distributed teams

Improve collaboration and accountability among project teams.

Assign tasks and get proactive notificationsSpeed up the build through effective communicationCollect information from all stakeholders centrally
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Get more visibility in to projects

Get actionable insights in to project status and financials.

Stay on top of schedules, budgets, costs and forecastsSee who did what and when, to handle disputesGet near real-time reports and dashboards
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Get more competitive

Don't let aging technology and information silos hold you back. Operate smarter and faster.

  • Do more projects faster and with minimum effort
  • Save time on manual, repetitive tasks and reduce human error
  • Build trust with customers through transparency

What is SmartProject?

View Benefits

Wrench SmartProject is an award-winning integrated digital platform for the execution of engineering and construction projects. It has built-in processes and best practices that drive project execution on a day to day basis, including data and document management, scheduling and budgeting, planning and forecasting, reporting and reviewing, and more. 

Make it truly yours

Offer it to customers under your brand name

We will provide you and your customers in-depth training and handholding support to experience success with the platform. Leave all the fuss to us and manage your projects with absolute peace of mind.

Configure

Set up the platform as per your business process or select from a library of best practices.

Customize

Build your own features, functions and modules using our powerful API’s.

Personalize

Create your own branded version of the product by adding your logo and colours.

Talk to an Expert

Sanjay Gomatam
Designation

Communication in SaaSpot happens in channels, organized by project, topic, team, or whatever makes sense for you.

Request a personalized demo today

REQUEST A DEMO

Additional Resources

Resource

Case Study: CBRE

How SmartProject ensure organizational process compliance and generated reports for the management.

Read More
Resource

Case Study: Cushman & Wakefield

How SmartProject manage the entire project management activities from the pursuit stage to the closeout stage.

Read More

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  • EDMS
  • Engineering Deliverable Management
  • Project Control System
  • Procurement Management
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  • Budget & Cashflow
  • Integrated Project Management System

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