Keep an eye on the project’s progress
Project owner/clients get used to wading through many many documents, some standardised, most not. For example: offline reports submitted as spreadsheets, registration and tracking of ‘ageing’ reports via FTP, document controller reports/requests sent via email, his own comments, ingoing/outgoing correspondence….which naturally often led to conflict, misunderstanding, frustration. Now, this is how the day goes: log in to SMARTPROJECT, check online dashboards, check online reports, comments vs approval and in fact all other pertinent reports and reviews. He now has a clear idea of what’s going on. He then enters his comments directly into the system, sorts through the project’s correspondence log (email, fax etc.) to reassure himself. All without a single phone call.